Core Service
24/7 Managed IT Support
Running a business is demanding enough without worrying about your IT. We monitor, maintain, and protect your entire network — so you never have to think about it.
The Problem with Reactive IT
Most businesses only call their IT provider when something breaks. By then, the damage is done — lost productivity, frustrated staff, and unexpected costs.
Reactive IT is expensive IT. Every hour of unplanned downtime costs your business money, reputation, and momentum. And without visibility into your network, you're flying blind.
The StormDotCom Difference
We flip the model. Our 24/7 remote monitoring via N-able RMM detects issues before they escalate — often before you even know there's a problem. That's proactive IT.
What's Included
24/7 Remote Monitoring
Continuous health, performance, and security event detection across your entire network.
Proactive Maintenance
Automated patch management, disk space monitoring, and scheduled maintenance to prevent issues.
SLA-Backed Response
Clear response times by priority level. Critical issues are prioritised immediately.
Remote & On-site Support
Unlimited remote support with on-site visits within 100km of Cape Town when needed.
Real-time Dashboards
Full visibility into your network health, open tickets, and system performance.
Quarterly Technology Reviews
Regular strategic reviews to align your IT with your business goals.
Industry Pages
Explore managed IT support by sector
See how our support approach is tailored for the operational realities of the industries we work with most often.
Simple, Transparent Pricing
Three tiers to match your needs. No lock-in contracts.
Monitor
R133/mo per device
24/7 monitoring & alerts
Remote
R382/mo per device
Monitoring + unlimited remote support
Full Support
R562/mo per device
Remote + unlimited on-site support
“StormDotCom has been provisioning, managing, and supporting all aspects of Reactore's ITC infrastructure since 2013. Their knowledge and professionalism have assisted us to have zero disruption whilst we have got on with our business.”
— Reactore · 10+ year client
Frequently Asked Questions
What does managed IT support include?
Our managed IT support covers 24/7 remote monitoring of your entire network, proactive maintenance, automated patch management, SLA-backed response times, unlimited remote support (on Remote and Full Support plans), and on-site visits within 100km of Cape Town. We also provide quarterly technology reviews to keep your IT aligned with your business goals.
How quickly do you respond to IT problems?
Critical issues are prioritised immediately. Our target response time for critical incidents is within 2 hours during supported hours. For non-critical issues, we respond within agreed SLA timeframes. You'll always know what to expect.
Do you require long-term contracts?
No. All our managed IT support plans are month-to-month with no lock-in contracts. You can change your service tier or cancel with one calendar month's notice. We earn your business every month.
What areas do you cover for on-site support?
We provide on-site IT support across Cape Town and within a 100km radius of Table View, including the Northern Suburbs, Southern Suburbs, Cape Town CBD, and surrounding areas. For clients with offices outside Cape Town, we extend support through our trusted partner network.
How is your service different from just calling an IT person when something breaks?
Reactive IT is expensive IT. Every hour of unplanned downtime costs your business money and momentum. Our proactive model means we detect and resolve issues — often before you even know there's a problem — using N-able RMM to monitor your network around the clock. Most of our clients experience significantly fewer disruptions after switching to managed support.
Ready to stop worrying about IT?
Book a free, no-obligation IT assessment and we'll recommend the right level of support for your business.
Book a Free Assessment