Plans & Pricing # Simple, Transparent Pricing Choose the level of support that's right for your business. All prices below are per device per month and exclude VAT. Managed support plans include 24/7 monitoring. ## How pricing and support work ### Per device, per month Each covered desktop, laptop or server is counted separately. One person with a laptop and a desktop has two devices. Your quote identifies the devices and services covered. ### Prices exclude VAT All amounts shown on this page exclude VAT. Your quote and invoice show the VAT and the total payable. ### Support hours Standard support hours are Monday–Friday, 08:00–17:00 South African time. Automated monitoring runs 24/7 on managed support plans. Any after-hours support arrangements are confirmed in your SLA. ## Standard Plans Managed support with 24/7 monitoring — no lock-in contracts. ## Monitor R133 /month per device Excl. VAT Essential monitoring for businesses that want visibility without full management. - 24/7 remote network monitoring - Health & performance alerts - Monthly status reports - Email support [Get Started](https://www.sdcom.co.za/contact) Most Popular ## Remote R382 /month per device Excl. VAT Full monitoring plus unlimited remote support — our most popular plan. - Everything in Monitor - Unlimited remote support - Proactive maintenance - Patch management - Priority response - Phone & email support [Get Started](https://www.sdcom.co.za/contact) ## Full Support R562 /month per device Excl. VAT Complete peace of mind — monitoring, remote, and unlimited on-site support. - Everything in Remote - Unlimited on-site support - Scheduled site visits - Hardware assistance - Dedicated account manager - Quarterly technology reviews [Get Started](https://www.sdcom.co.za/contact) Includes SentinelOne EDR ## Plans with SentinelOne EDR All the above, plus enterprise-grade endpoint detection and response — an additional R37/month per device, excluding VAT. ## Monitor + EDR R170 /month per device Excl. VAT Essential monitoring with SentinelOne EDR — AI-powered endpoint protection included. - Everything in Monitor - SentinelOne EDR endpoint protection - AI-powered threat detection & response - Ransomware rollback capability [Get Started](https://www.sdcom.co.za/contact) Most Popular ## Remote + EDR R419 /month per device Excl. VAT Full remote support with SentinelOne EDR — our most popular protected plan. - Everything in Remote - SentinelOne EDR endpoint protection - AI-powered threat detection & response - Ransomware rollback capability [Get Started](https://www.sdcom.co.za/contact) ## Full Support + EDR R599 /month per device Excl. VAT Complete peace of mind — full support plus enterprise-grade endpoint security. - Everything in Full Support - SentinelOne EDR endpoint protection - AI-powered threat detection & response - Ransomware rollback capability [Get Started](https://www.sdcom.co.za/contact) Endpoint Security ## SentinelOne EDR — Standalone Enterprise-grade endpoint detection and response, managed and monitored on your behalf. ## SentinelOne EDR R42 /month per device Excl. VAT AI-powered endpoint detection and response — protecting every device against modern threats. - SentinelOne EDR endpoint protection - AI-powered threat detection & response - Ransomware rollback capability - Behavioural threat intelligence - Managed & monitored on your behalf - Real-time alerting & incident response [Get Started](https://www.sdcom.co.za/contact) Managed Backup ## Backup Solutions — Powered by Cove Data Protect All backups are fully managed and monitored. Automated, cloud-first protection for your data — we handle it so you don't have to. ## Microsoft 365 Backup R32 /month per device Excl. VAT Complete backup of your Microsoft 365 environment — protecting business-critical cloud data. - Microsoft Exchange backup - OneDrive backup - SharePoint backup - Point-in-time restore - Managed & monitored - Cove Data Protect powered [Get Started](https://www.sdcom.co.za/contact) Most Popular ## Workstation Backup R195 /month per device Excl. VAT Full backup for laptops and desktops — 100 GB included per device. - Laptop & desktop backup - 100 GB storage included - Automated daily backups - Fast file & folder restore - Bare-metal recovery option - Managed & monitored - Cove Data Protect powered [Get Started](https://www.sdcom.co.za/contact) ## Server Backup From R850 /month per device Excl. VAT Enterprise-grade server protection — 500 GB storage included per device. - Physical & virtual server backup - 500 GB storage included - Automated scheduled backups - Full server & bare-metal restore - Hyper-V & VMware support - Managed & monitored - Cove Data Protect powered [Get a Quote](https://www.sdcom.co.za/contact) **All backups are managed and monitored by StormDotCom.** Powered by **Cove Data Protect** — automated, cloud-first backup with rapid restore capabilities. We verify your backups and alert you to any issues, so you can focus on your business. Prices exclude VAT. Custom pricing available for larger environments. [Contact us](https://www.sdcom.co.za/contact) for a tailored quote. ## Common Questions ### What are your support hours? Standard support hours are Monday–Friday, 08:00–17:00 South African time. Automated monitoring runs around the clock on managed support plans. Support availability and response arrangements outside standard hours are confirmed in your quote and SLA. ### What does unlimited support include? Unlimited remote support is included with the Remote and Full Support plans; unlimited on-site support is included with Full Support. This covers the agreed devices and services during your agreed support hours. Your quote and SLA confirm the scope and on-site arrangements. ### Is VAT included in the displayed prices? All displayed prices exclude VAT, including support plans, EDR and backup services. Your quote and invoice show VAT separately and the total payable. ### Are there lock-in contracts? No. All our plans are month-to-month. We believe in earning your business every month through excellent service. ### What does 'per device' mean? All listed prices are per covered device per month. A desktop, laptop or server counts as one device; two devices used by the same person count as two. Your quote confirms the covered devices and the services supplied for each device. ### Do you support businesses outside Cape Town? On-site support is available within 100km of Table View. For businesses further afield, we work with a partner network in major South African cities. ### How quickly do you respond to issues? Critical incidents are prioritised, with a target response within 2 hours during supported hours, as set out in your SLA. Response time is the time to start handling an incident; resolution time depends on the fault. Other priorities and any after-hours cover follow your agreed SLA. Canonical URL: https://www.sdcom.co.za/pricing Page title: IT Support Pricing Cape Town | Managed IT Plans | StormDotCom Description: Managed IT support, security and backup pricing per device per month, excluding VAT. Standard support: Monday–Friday, 08:00–17:00 South African time.